Pepperfry — Disbalancing cupboard- Cupboard fell on kid while trying to open cupboard -Return not initiated - no response from customer care.

Website:

www.pepperfry.com

Very poor service from pepper fry.

ORDER ID:[protected]

ITEM NAME: Kenzou 2 Door Wardrobe in Wenge Finish - Mintwud By Pepperfry

The product purchased is not designed properly to hold the weight of the unit thereby causing a major accident at my home.

The cupboard easily falls foward when opening. Also the top two racks are not fixed permanently since it can be adjusted . While the cupboard falls forward the racks slide outward easily making it more dangerous as it can hit the persons forehead or head with force.

Luckily when the cupboard fell at my home there was a bed behind which prevented it from falling flat and held half of the weight. Still my daughter had pain in her hands and leg.

Even after reporting it and asking for return you had sent carpenter who could do nothing. I had asked the same in mail and no reply on that as well.

After the carpenter visit I have tried contacting many time through calls and mail yet no response.

This is the worst customer care experience I have ever experienced.

Please arrange for a return and refund ASAP