Pepperfry — don't have an option to cancel even with genuine reason- fraud company

Address:

560029

I have placed two hanging lights order number:[protected]. We wanted to have this for our new home, and this is getting delivered two weeks after housewarming. They don't have patience to talk to customer or assure the product will get delivered soon. Never seen any company who don't have an option to escalate the issue. Even though you have genuine reason to cancel the order.

As a customer i am giving them alternative solution, even i asked them to place something which gets delivered sooner they are not ready to do that i even ask them to not to refund just put that money in wallet and i'll buy something else for this also they do not have an option. Even if you try to be patience and give them option they are not ready to take it up. Very frustrated dealing with their customer service

Please do not buy anything from this fraud company. They only think about making money. If they can't listen to customer i don't think they are planning to stay relavent in the market.