[Resolved]  Pepperfry — elegant chimney / no action from pepperfry in spite of repeated daily follow up on issue

Address:	500090
Website:	www.pepperfry.com/elegant-ele-1008-36cm-chimney-1243505.html

Purchased on : pepperfry.com
Order no:[protected]ah1243505-s-pm6104
Invoice date: 25th jun, 2016
Item id :ah1243505-s-pm6104
Item description :elegant germany ele-1008 60 cm hood chimney
Complaint raised on aug-10th
Location: hyderabad
Product under warrenty

Description : i have purchased kitchen chimney on pepperfry and after few months o[censored]sage it stopped working. I have raised the complaint with pepperfry and sent the pics of the chimney to them. I was told to reach out to the following numbers to raise a complaint with [protected] - elegant customer care (It is a fake number which will automatically disconnect your call), [protected] - vendor poc from elegant (He takes the details like address, order id, model every time i call. But no response post that).

Issue 1) the customer care nos listed on elegant website http://www.eleganthomeappliances.com/contactus.html doesn't work. They are fooling people by giving wrong numbers there

Issue 2) since i purchased the item from pepperfry, they are responsible to close this. Everytime i reachout to them they will say that issue will be resolved today. But no progress. Complaint numbers for your reference (Ch[protected], ch[protected], ch[protected], ch[protected], ch-[protected], ch-[protected]. Everyday i am following up multiple times and all that pepperfry is doing is loggin new tickets and closing old ones for no reason.
Customer service associates from pepperfry.com whom i had a chat with through their chat feature - yogesh, tapas, bhushan