[Resolved]  Pepperfry — Extremely dissatisfied with Pepperfry customer care

Address:	Mumbai City, Maharashtra
Website:	www.pepperfry.com

I have multiple complaints against Pepperfry.

1. Order #[protected] I ordered queen size century mattress which comes with free items like Bed cover, comforter, pillow cover etc. I received the mattress before item but did not receive the free items. Called Pepperfry to register the complaint. Since then I have heard multiple assurance calls from Pepperfry but no information about when the free items will be delivered.

2. Order #[protected] Ordered a queen size bed and was delivered on time. 2 days has passed since delivery and no carpenter has arrived yet to assemble. I have received multiple SMS from Pepperfry on the scheduling of carpenter since last 2 days but nobody appeared. Called customer care and they did not provide any proper resolution. Just mentioned the regular guidelines

These were my first purchases from Pepperfry and I can assure that I will never buy next time from them and will make sure none of my friends and families buy from this website. Pathetic, terrible level of customer care.