[Resolved] Pepperfry — false information about product provided on website

toorkeys

from Nagpur, Maharashtra

Address:	411028
Website:	Pepperfry

I bought a frying pan from the pf site which the site claimed was nonstick.
After a single use i realized that the pan was not nonstick. I further confirmed this with the manufacturer and then raised a return request. However pf refused to process the request as the pan had been used. Although i pointed out to them that in this case their site was at fault for providing false information based on which i had made the purchase and that their error could only be discovered by using the pan, instead of apologizing for their mistake and processing the return they have not taken any action.

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Oct 28, 2018

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2018

Pepperfry Customer Care's response Dear Customer,

We regret the inconvenience caused and are certain that once the product is used, we cannot accept the return. We will still get this checked with the vendor and check if there can be any workaround. Please assist us with the Order#, in order to action accordingly.

Regards,
Team Pepperfry

Sep 27, 2018

Updated by toorkeys The order # is[protected]. It is a pity you are not equally certain that customers who incur a financial loss due to incorrect information on your website must be compensated. Please note that my primary requirement was a NON-STICK pan and as the pan you have provided does not meet this criteria it is completely useless to me.

Oct 03, 2018

Updated by toorkeys I have received the refund. Thank you for your help.