[Resolved]  Pepperfry — Faulty product-elegant germany 4 burner auto-ignition cooktop

Address:	Bangalore, Karnataka, 560029
Website:	www.pepperfry.com

This product, a 4 burner auto-ignition cook top was received on 3rd august 15.
There was always a problem of automatic ignition since the beginning.
Due to my busy schedule during that phase (We had a baby born in august) we couldn't get it replaced in the 30 day replacement provided by pepperfry and i opted to claim the manufacturer warranty
A contact number was provided by pepperfry, this person never picked up the call.
On re-contacting i was assured that since the product is in warranty, i shall surely get the claim and was provided another number of mr. Harmeet, who is supposedly the owner.
He delayed the matter constantly saying that he shall get it fixed the following week and finally sent his person for inspection in the last week of feb after coordinating for more than 1.5 months.
This person who came for inspection replied that it’s quiet normal that the burner takes 5-6 tries and left away.
Shocked, i re-contacted the always unavailable mr. Harmeet who reiterated the same. He even told me that it shouldn't be a big deal that i have to turn the knob 5-6 times as it’s usual.
On contacting pepperfry a number of times, i got the same response that i should settle the thing with the vendor who has refused any action.
On many follow-up calls from my side to harmeet, he as a last resort he told me he is willing to pay me an amount of 400 rs which shall be the difference amount between automatic and manual burner and he can do nothing to fix it. He told me straightforward to either live with it or claim pepperfry. Also he has not been cooperative at all, to an extent harsh too.
Pepperfry has been constantly fooling me with escalation promises and no resolution has been offered since then.
I have called up many times over at their customer care who attend the call, listen patiently to the problem and promise a resolution the next day with false assurances and till date i have not received one follow-up call.
They are not even taking responsibility of selling products on their website of which zero service/ after sale warranty exists.
My simple demand has been that i need my automatic burner to be working as an automatic.
I still fail to understand what the problem has been in resolving this by pepperfry/elegant.
It’s quite harassing to have shelled out money on a product promising warranty and not even looking in the matter seriously.