[Resolved] Pepperfry — First they delivered defective item, now they are not returning it. They are just rescheduling and cancelling the pickup.

vashu_d

Jan 24, 2022

Address:

Pepperfry House next to UHDE House Opp. Cipla R&D Centre Surya Nagar LBS Road Vikhroli (West) Mumbai - 400083 Maharashtra

Order date: 30 December 2021
Order Id:[protected]

Delivery guy Shyam ([protected]) delivered the product with a defective item when I tried to return the product he ensures that this defective item will be replaced by an assemblyman and will be assembled tomorrow. But, when the assemblyman came, he straightaway rejected that it can't be done without a missing piece. I also have a call with customer care but they are not responding.
Finally, I gave up and raise a request to return this item. But again, they are not picking it just rescheduling and canceling the pickup from past ONE MONTH.
I just want my money to be refunded whether they pick the item or not.

All Snapshots are attached.

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Mar 11, 2022

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2022

Pepperfry Customer Care's response Dear customer, We are sorry to hear about your concern. Please allow us some time to check the concern we will get back to you soon.
Regards,
Team Pepperfry

Verified Support

Feb 08, 2022

Pepperfry Customer Care's response Dear customer, As checked, the refund for your order is done from our end.
Regards,
Team Pepperfry