Pepperfry — Fraud on refund amount in pepperfry wallet.

Address:

Bangalore, Karnataka

I had ordered a product in 2019 and due to issue in product quality, i requested to refund the amount. However they refunded in my pepperfry wallet. When crosschecked i was informed there in no option to refund in original mode of payment. And i can use this amount and it is safe in pepperfry wallet. Amount was nearly 10000 ₹.
Due to covid and other personal issues i was busy and occupied. Now when i opened my account i see that almost 90% of refund amount is expired. What ? How can you expire the amount which is mine ? It was not pepperfry amount … its mine and you dnt have rights on it .. I understand cashback amount getting expired and thats is fine but refund amount is not acceptable… Pepperfry does not have any rights on my amount .. on checking with customer care they simply said that refund amount will get expire in 3 years… seriously? And if thats the case why dnt i was informed earlier ? At first place you cant expire my amount. Rather u can transfer to my bank account… This is fraud .. all my trust on pepperfry is broken and request other to not to join with this fraud company and burn your hard earned money … I need a solution on this Pepperfry