[Resolved]  Pepperfry — fraudulent distribution of discount.

Hi,

This is regarding Pepperfry Order No.[protected] dated 3rd Nov, 2018, payable amount Rs. 1394.

This order contains 4 items amounting Rs. 1870(=629+507+396+338). A flat discount of Rs. 500 was applicable post which the amount is Rs. 1370. Add to that Rs. 24 as tax and total billing is Rs. 1394.

On 14th Nov, 2018 I recieved a mail & a message saying that one of the products(priced Rs.396) is unavailable and hence Rs. 257(amount after discount) has been refunded.

According to the customer care they have split my discount across the 4 products although they don't provide that Breakup in the invoice and hence I'll also be losing my discount. The product in question was available in their inventory at the time of placing the order and only then I placed the order, if it was not available in the first place why is it even on the website?
Even if it is somehow suddenly unavailable then why am I losing a flat discount as a customer.

My discount now that the product is unavailable should be distributed among the other 3 items in the order.
Case Ref No.PH[protected]. On calling the customer care they are refusing to refund the item's actual cost.
Instead they want me to use the leftover discount of Rs.146 in my next purchase with Pepperfry where in I place an order, pay for it and then call them to give me this discount keeping in my mind that I don't apply any coupon on this purchase as I'm already using a discount coupon from a previous order.
What kind of a fraudulent financial calculation is this company running with?
Is this the future of business that we have to look forward to as a customer.
If you don't have a product in stock don't put it in your display, if you still do and are unable to procure it don't make the customer suffer for it. Don't you have an inventory and warehouse management system?

I'd like concerned department from Pepperfry to look into this at the earliest.

Thanks,
A disgruntled customer.