Pepperfry — hanging light

ashishag75

from Delhi, Delhi

Address:

Mumbai, 282004

Ridiculous return policy. If the lamp is not matching the decor I should be able to return it. I have never seen an online store that does not accept returns. Even offline stores now accept returns if you don't like the product. Order no. is[protected]. If we had known about this ridiculous return policy, we would have never ordered from this site. Luckily I always use my credit card for making online purchases. If Pepperfry does not take back the lights then we will block the payment. If you have a negative return policy which is against the customer then a popup should be displayed warning the customer. Why don't you do it? Are you afraid that most of your customers will not order ???

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Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2019

Pepperfry Customer Care's response Dear Ashish, the product is outside the return period and as per the product description. Hence as per our policy, we will not be accepting the return for the product.

Jul 03, 2019

Updated by ashishag75 No problem. I will block the credit card.

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Comments

Masnoon Godil

from Delhi, Delhi

Product received on 29.6.19 from pepper fry. But cupboard was with different dimensions so it was unable to assemble. Carpenter also raised the request with photos and so did I at pepper fry customer care through mail and verbal communication. It's so disappointing that no one is taking responsibility to resolve my problem. Masnoon [protected]

Pepperfry Customer Care's response, Jul 7, 2019

Verified Support

Dear Masnoon, we apologise for the inconvenience caused. As per our conversation, we have scheduled the reverse pick-up of the product. We will also initiate the refund on this order once the product is picked.