[Resolved]  Pepperfry — Hardware missing. No response

Address:	Mumbai City, Maharashtra, 400070
Website:	www.pepperfry.com

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Ordered and paid for dining set. Carpenter could not assemble it because screws and other hardware needed were not delivered with the wooden planks and metal frames. Intimated on call and mail. No response after 4 weeks and 7 to 8 customer care calls.
Each time, the call centre support (mostly a girl named Vandana) mentions some manager's name (Karanveer) who will look into this shortly. This happens on every call but no response from Pepperfry's side after the call.

How hard can it be to get spares from the vendor and deliver it to us. If the spares are not available then just let us know and take the product back a week or two is acceptable by some standards. But even after a month and more, the company does not have the decency to give a call or drop a message/mail to let us know the status of our complaint, is a shame.

The bulk o[censored]nassembled wood and frame lie at the house unattended. Hope somebody responsible at Pepperfry can 'look into this'.