Pepperfry — have not received my order yet and now i want complete refund

Order id:[protected]

Hello all,
We placed this order on 18th april and till now we don't have any update that when this product will be delivered.
We did multiple follow-ups with the pepperfry team and they rescheduled the delivery multiple times but till now we haven't received it and now when we are asking for the refund they are simply saying they are not authorized and they cannot do anything.

We do understand this pandemic situation but it doesn't mean that you should play with people emotions

We don't want that product now as all our nearby stores are open and we can directly buy things from there without any delay in delivery

We just want a complete refund and that's all.