Pepperfry — Hopeless customer care

Address:	Mumbai City, Maharashtra, 400076
Website:	www.pepperfry.com

I ordered a Boom High Back Ergonomic Chair by Emperor. One would expect an ergonomic chair to be good for the back, and it was great. But for a good one month. One fine day the back panel just gave up and became useless. If I lean on it, it will break. The plastic/reinforcement steel bar flexed and now the chair is useless. Pepperfry refuses to service saying there is no warranty. They asked me get it fixed locally, but the local carpenter says the back panel will have to be replaced. And pepperfry "customer care" refuse to arrange for a replacement part. If I can't get a part to repaired in a city like Mumbai, it's a testament to the brands selling on pepperfry. Good luck to anyone who's thinking of buying anything from pepperfry. Take my advice and go to the nearby store for furniture.