Pepperfry — I ordered one nine tier shoe rack and got the faulty product.

Address:	700135
Website:	Pepperfry

I ordered one nine tier shoe rack and they sent me the faulty product as one of the hardware item was missing. When i checked about the replacement, they don't have any inventory left with the vendor. Now whatever cashback i used while ordering this product is not getting back into my wallet. This is really pathetic. I used pepperfry for the first time and highly dissatisfied with it.
For once they sent me a faulty product and on top of it they are not sending me the missing part or replacing it.. My whole cashback is also not refunded in my wallet... What's the point in ordering from this site.. They are just eating our money nothing else... Highly dissatisfied... Very bad experience for first time ordering... Will never recommend this to anyone ever...