[Resolved]  Pepperfry — Inadequate details about product - pepperfry

Address:	Mumbai City, Maharashtra, 400070
Website:	PEPPERFRY

Please never buy anything from pepperfry. They cheat customers. I ordered a hanging light from this site. To my utter dismay, the size of the lamp turned out to be too too small and hence i immediately requested a return. I was asked to the send the picture of the product, and i could not logically understand why would they need the picture of the product when the picture was already available on their site. Had i complaint of damage product received, then their request of picture makes sense. The customer care is a bunch of insane inefficient guys handling our queries with their illogical suggestions. Well, i kept calling and calling asking for the pickup of the product and this went on for days. Each call i was told that they would get back to me but they never did. Finally, they come back and say they cannot accept the return. I should have checked before purchasing. Well, to this i would strongly suggest them to mention adequate details of the product on the site. Had they mentioned the size of the lamp, i would have never ordered it. Moreover, what happens in cases where the quality of the product turns out to be bad??? I cannot return it??? Pepperfry has a very absurd policy!!! Mainly to cheat customers. And then claim on the site sating 'easy returns'. How should a customer know of the quality just by looking at the picture on the website? If their return policy is so stringent, then they better ensure that quality under no circumstance should be compromised upon. Hence, this experience of mine has taught me a lesson that sites like pepperfry are fraudulent sites!!!