Pepperfry — incomplete and incorrect parts of product received

Address:	560064
Website:	pepperfry

With reference to my: -
Order no:[protected]ak1399924-s-pm19796
Invoice date: sep 01-2017
Product: cubix 102 cf 60 cm hood chimney.
Problems:
1) it was shown in description that chimney will have baffle filter,
I received no filters in this chimney.
2) it was written in description that it will have led bulb but i got the one with tungsten filament.
Resolution:
The bulb needs to be replaced with led bulb.
Baffle filter as shown in description needs to be fitted in it.
I called back to pepperfry customer care and discussed about incorrect product received and they asked me to upload images at write to us customer complaint section and i was not contacted by them. On sep 8 i received a mail stating that they tried to contact me and asked me to reply within 24-48 hr but i was unable to access internet during this period of time so i replied on 17 as i was able to access internet but not action was taken by pepperfry. After that i contacted them several time here are the replies received with reference numbers :
1) reference no ph[protected] on 07/10/2017 10:40:28.
2) reference no ch[protected] on 09/10/2017 12:33:06.
3) reference no ph[protected] on 24/10/2017 19:54:52.
4) reference no ph[protected] on 24/10/2017 20:11:02.
They gave me a number of cubix mechanic i contacted them they didn't take any action even today (24| oct |2017) i contacted pepperfry customer care and reminded them about the problem once again and they replied to me that your replacement time is over that is 7 days from the receiving date and they told, me that they will look forward to help me! Well i am already waiting from 2 months and i am tiered of waiting!