[Resolved]  Pepperfry — incomplete package and no refund issued after month

Address:

Mumbai, New Delhi, Delhi, 110027

I bought set of 5 tubelights on 10th feb 2019 from pepperfry.com. It got me delivered with just 2 tubelights. I returned it them on very next day. And all the time company app showed me that refund has been issued on 19th feb 2019 and provided me a transaction id. Arn : 75503729052027211838618 which is irrelevant as they are saying it is provided by there payment gateway payu. I checked with me bank and they told me there is no transaction. Again i called the pepperfrt and they told me that this transaction was cancelled and they have again initiated it and wait for 7 days. I waited. But no update and no refund. I regularly call there support and again no solution and they are so clueless they refer for the first transaction number and tell me it is completed and asked me to upload my bank details which i did and no response after that also. On 16th feb by chance i was connected with account manager of peppery mr. Karanveer singh amd he provided me with his personal number and assured me that he will update me in 2 hours. But since then he is not taking calls not even replying on whatsapp. This company have done fraud with me as i checked online, internet is full of the frauds done by this company in same manner with everyone.