[Resolved] Pepperfry — Incomplete product delivery after 1.5 month and now delaying huge to provide missing part

sudip bose

from Chennai, Tamil Nadu

Feb 5, 2022

Address:

Mumbai

I order one Shine 3 Door Wardrobe in Gloss Finish by A Globia Creations with order number[protected] on 23rd December 2021 and the product got delivered by on 2nd February 2022 almost after one & half month.

Today 3.2.22 carpenter came to assemble the product and found that one part is missing. One piece of Panal C is missing instead two pieces of Panel D is their. So they could not assemble the product today.refer to the attached picture.

After waiting for one & half month what is this kind of service and product provided by you.Simple very horrible experience and myself must never again to buy from pepperfry.

I am not to going for product return and refund right now . Rather I want to wait for some time for get final UPDATE from your side on when can be missing part deliver to me after that I can decide on product return and refund.

Please understand my miserable situation due to your side mistake. My previous almira got uninstalled and the newly purchased one dint get installed so now I have no place to keep my cloths and all cloths are now laying around on my room floor and bed l Abington no space for us to sleep.refer to the attached photo.

Kindly take is seriously to provide the final UPDATED sooner before Saturday dated 5th February 2022

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Mar 23, 2022

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2022

Pepperfry Customer Care's response Dear Sudip, our internal team has confirmed that the highlighted issue has been resolved and the product has been successfully assembled.
Regards,
Team Pepperfry

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Comments

Pepperfry Customer Care

from Mumbai, Maharashtra

Feb 7, 2022

Verified Support

Dear Sudip, We are sorry to hear about your concern. Please allow us some time to check the concern we will get back to you soon.
Regards,
Team Pepperfry

sudip bose's [Complaint's author] reply, Feb 7, 2022

i have already logged complain- WR-030222-0081 for Pepperfry Purchase 307655076-FN1921174-S-PM35052. But not getting any fast action.
Please arrange for speed post to deliver miss part fast. my room is in very massy condition as my old almira got uninstalled and the new one dint get install so all our cloths are laying over all the room floor and bed. Please understand my situation.
Please understand for your side mistake I am suffering badly so it become your responsibility to reduce suffering of customer caused by your side http://mistake.To do so dont stack to your normal process & transport time line which is huge time taking & increasing my suffering.
Please shift the missing part through speed post air to reduce the transportation time as a token of your compensation and reduce my suffering caused due to your mistake. Please help and please dont delay.