Pepperfry — Incorrect product delivered, no response

Address:	560068
Website:	www.pepperfry.com

I ordered "white mdf apollo set top box tv/dvd player shelf by aymh".
Order#[protected] on 15th may2017 and received on 24th may 2017.
The size as mentioned in the website was 24x10x1.5 inch (Link below).

The package i received was smaller in size and the dimension mentioned is 16.19x12.97x3.97 inch (Attached). And when i measured the size is even smaller than this (Approximately 12x10x1.5 inch).

I raised a return request quoting the reason. I received a sms that i will be contacted within 48hrs. I expected a call but received a mail asking to upload the image (A call would have been quicker).

I uploaded the image through the pepperfry app. Following this no response from pepperfry. When i called back there customer care i was told they did not receive the image due to some issues in the app and said i should have uploaded on a web browser, i was told there manger will get back to me in 24hours but no response yet.

I haven't opened the package as anyways i could measure even without opening it. And its evident that the product is not of dimension that i ordered.

At least i expect that take back the product check the facts and then come to conclusion for refund.

It is unacceptable that pepperyfry says that they cannot take the request because of their app issue. No reply to my repeated emails. Please help!

-pratip kumar

https://www.pepperfry.com/decornation-white-mdf-apollo-set-top-box-tv-dvd-player-shelf-1497231.html