Pepperfry — incorrect product received - not ready to take it back.

Tushar Sehgal

from Gurgaon, Haryana

Address:	Mumbai City, Maharashtra, 201301
Website:	www.pepperfry.com

Hi. I ordered 240 ml glasses (Water glasses) from pepperfry but i got 50 ml (Shot glasses) upon delivery. I placed a return request as soon as i received the order. The next day i got a call from pepperfry that the item that was sent was the correct one and that they do not have a return/exchange policy.
The senior rep that i talked to told me that now i have to use those glasses and that he cannot help it as there is no such policy of pepperfry to exchange/return a product.
This is highly objectionable behaviour on the part of pepperfry and its customer service department.
There should also be a check on all the online stores and some guidelines should be laid down for online shopping.

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Comments

Dimple Bakshi Gourav

from Delhi, Delhi

I have placed an Order #[protected]. They delivered it at wrong address and when I told them to either cancel the order or deliver it at correct address they simply denied. Now I have a product which is of no use and my money is wasted. I am cheated by this company and I want the company to understand it's responsibility.