Pepperfry — incorrect shipping address

I placed an order for a shoe rack on pepperfry on 8th december. I added my address in hyderabad for the same.
My order was placed, and i was told it will be delivered between 19-22 dec. I was given a link for tracking the item, which i promptly checked everyday. Nowhere in the tracking does it reflect the shipping address of the item.
It was only after 3 days, on 11th dec, when i got an email for shipping, that the details included that the item was being shipped to my previous address in delhi.
I immediately sent an email to pepperfry, as it was 9:02 pm, and their customer support lines work only till 9.
The next day i get a call that nothing can be done in this regard as the item has been shipped.
When i ask the customer care official that how was the address not updated when i specifically added a new address before placing the order, he had no reply apart from telling me to 'arrange for someone' to receive the order in delhi.
When i said that nobody will be available at the address, the customer care person just very rudely replied that he can't do anything about that.
I further stated that if it's only a matter of money, they can keep it and not refund it, but i do not want the delivery at the delhi address. But it seems pepperfry is hellbent upon forcing the product on to me despite the wrong shipping address.
I have been going to and fro with emails, to no avail. The only response i get is, 'arrange for someone. We will attempt the delivery thrice'.
I kept reiterating, that do not waste your own time and manpower, just don't deliver it; but all my requests are falling on deaf ears.
I have never had such a bad experience with any company. No customer 'care' support at all, no means to escalate any issue.
Worst experience ever.