Pepperfry — ISSUES || wrong Item Picked Up||

I have ordered (Order No:[protected]DE1885484-S-PM36345) one item having item id DE1885484-S-PM36345 on 16th Sept 2023 Engineered Wood Wall Shelf In Yellow Colour() but I have received a wrong item for which I have initiated a return. The item was picked up by your delivery agent on 1st Oct. This is to inform you that your delivery agent has wrongly picked up another item (HOMDECLOYAL ® Jute Braided Natural Rug Hand Woven & Reversible for Living Room Kitchen Entryway Rug, Jute Burlap Braided Rug, Farmhouse Rag Rug, Rustic Rug (Jute010, 3 feet x 5 feet - Rug/Carpet) | B0B9SNMF3N ( JUTRUG0183-3x5 ) HSN:570210) from AMAZON which is higher in price and bigger in size than the paperfry product, without checking and verifying the item and also processed the refund which has been credited to my bank a/c. Moreover he didn't reveal his identity as the Pepperfry agent. Now I have contacted pepperfry Customer care team and Mr. Vikas from pepperfry team is deliberately trying to manipulate the issue saying its a fault from our end and pepperfry will not help us to get back the wrongly picked up product. Moreover, I have also mailed at [protected]@pepperfry.com on 2nd Oct, 2023 but no reply has been received till date. As an old Pepperfry customer, I am deeply aghast by the services and support that has provided. It is to request you to take necessary steps to get back my amazon rug (or Rs. 1345) which is wrongly picked by pepperfry deliver boy and take the correct product for which I have placed return request to pepperfry.com. Kindly look into this matter and advice.