Pepperfry — karen 4 seater dinning set in matt brown and floral finish by casacraft (order id:[protected]

I have purchased karen 4 seater dinning set in matt brown and floral finish by casacraft (Order id:[protected] on 10th feb'20.
I got it delivered on 15th feb'20. Currently it's under 12 months' warranty period. The table and chair quality is so bad that we fear to sit on it. Quality of wood is low low grade they have charged inr 16000 for the scrape. The chair got broken and when contacted customer care over mails and calls we are getting same auto reply. The person assigned for the work does not came as he said part is not provided by pepperfry so he can't come. We are following up from 5th aug and they are saying it will resolve by 16th aug so we waited. Again yesterday we got a service failed message so we called the resolution team mr. Constancio d'souza for service interaction number ph[protected]. He then telling he need more time to tell us whether they they can provide the warranty support or not. It is totally fraud as they charged so high and it was written 1yr warranty support then after these 10days of harrasment and wasting time they are uttering rubbish. The guy is very rude and don't know how to calm down a customer else he is instigating the customer. Looting customers this way.