Pepperfry — king size bed

The bed i brought broke in less than 2 years. I spent over 40k on this and tried pepperfry after all their marketing. I was just sitting on the bed and it just came down. Customer service is rude and they say it is under warranty but they will not cover damage. The warranty is for 3 years. They have refused to even repair it even offered to pay for repairs. This case manager named hafiza refused to listen or even escalate to her senior and refused to connect me to the next level.