Pepperfry — Kosmo grace 3 door wardrobe

sumit_m

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560037
Website:	www.pepperfry.com

I ordered kosmo 3 door wardrobe, which I received in damaged condition. Probably because of poor packaging. The person who came to assemble on behalf of pepperfry, assembled some parts and when he saw that backpanel is damaged, he didnt assemble the remaining parts like door and all. I have raised a refund request, but person from customer care said that by monday 29th may, they will surely have that damaged part changed. Now its already tuesday 30th may, nothing has been done. Pepperfy wont contact customers. Customers have to struggle. I called them today and asked for refund, they now said that they have raised the refund request and it will take 7 - 10 days. Already its more then a week and I am following with them on every alternate day. They also nothing is done. Very very poor service. My first and last transaction with Peperfry. Never knew it is this bad.

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Pepperfry customer support has been notified about the posted complaint.

May 30, 2017

Updated by sumit_m order number is :[protected]

May 30, 2017

Updated by sumit_m Pepperfry guys have opened the packing and left it in unassembled state. Now do you expect customer to keep such a big thing in such a state for this long?? Pepperfry guys please have this picked up and return back my money for a damaged product. from first day I am trying to follow up with you guys but the answer I receive is that you will get a call back tomorrow for sure.