[Resolved]  Pepperfry — Making money providing wrong product

Address:	400078
Website:	www.pepperfry.com

Please refrain yourself from buying products from pepperfry.
I have bought 4 different furniture from pepperfry. Out of the 4 product one was absolutely wrongly delivered with order id as[protected]. During the time of delivery it was behaving like one of the best online companies. Their services were very good an on time. But when I asked for the refund for the wrongly delivered product they were performing several negotiations with me. But I have no choice the delivered furniture was not going with my decor.

They agreed with the fact that it was a wrongly delivered product. They were providing me several dates of taking the product back but was not actually doing. Then after 1 month of waiting they finally took my product back. But when then returned me the money back they provided me a meager amount of money which was much less than my purchase price. But when I again ordered for the product I had to pay actually much higher for the product. I called several times to the helpline number but they did not provide me any explanation why I got lesser amount of money but they said we will respond within 24 hours but the call never came to me. Still awaiting for their response since 20 days. They embarrassed me a lot.

The customer care agent are very polite but is ineffective. Commits several things but does nothing. Currently the product which I ordered again is costing me 5000 Rs more than the previous one due to their fault. Shame on pepperfry for cheating people like this.