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Pepperfry

Pepperfry — Mattress is Damaged

I have ordered sleep company Matress from pepperfry app and it was clearly mentioned on product page that if product is damaged it is applicable under 7 day return policy from pepperfry. And the Product which i received was damaged .I filed a complaint on same day on 5 th august and since then they are delaying my request
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Comments

Dear Lakshay, We regret the inconvenience caused to you. Please share the order number and we will check with the team and get back to you soon.
Regards,
Team Pepperfry
Reply
lakshayarora400's [Complaint's author] reply, Aug 17, 2022
308252015 is order number.it’s already been 12 days .How many times I have to share it and no resolution from anyone
Dear Lakshay, Thanks for sharing the order number with us. We are getting this checked with our team and will revert to you soon.
Regards,
Team Pepperfry
Reply
Dear Lakshay, We have accepted the return request. The refund will be processed once the pickup of the mattress is completed.
Regards,
Team Pepperfry
Reply

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