Pepperfry — Misleading, fraudulent and incorrect marketing practices-Pepperfry

Address:

Velachery,Chennai

My name is Mrs. Bini Mathew and had purchased a bed and mattress for the first time from Pepperfry store at Velachery, vide order number[protected].

We were helped by Mr. John from the store, who was very helpful and guided us. We were to pay full cash for the purchase, but he informed us of emi options, which were of nil cost. We decided to avail it, after being assured that there was no cost in having it converted to 6 month emi.

After availing it, after two days, the credit card Bank, ICICI Bank, informed of a processing fee of INR 199. On raising this with the Pepperfry store, I was informed by Mr. Jagdish, that this is a Bank induced cost. When i asked him why this was not informed, he reverted by saying that it was charged by the Bank and not by Pepperfry and hence, was not informed to us. I told him that when you are advertising an EMI scheme for a product purchased from the company, it is their responsibility to inform on all costs involved, including interest and any fees, but he kept on stating that they are not responsible for charges levied by Bank They are not willing to accept that when EMI is availed through them, they are responsible to inform consumer on all costs and charges, and that Bank is responsible only if we approach the Bank to convert a purchase to EMI Plus, Bank is even charging GST on the interest from my account, despite the interest being absorbed by Pepperfry and which is an additional cost. Repeated mails to Pepperfry customer care has led to same response that they are not responsible for informing their clients on costs of their Banking partners. This has led to me being charged in excess, due to the fact that Pepperfry was not transparent and withheld information on the EMI costs that was being offered by them. Please help to address this matter and company to be highlighted on the need to inform client on all costs for schemes that they are advertising.