Pepperfry — Monet Leatherette 2 Seater Sofa in Beige Colour

Hi Pepperfry Team, Order Id:[protected]
Monet Leatherette 2 Seater Sofa in Beige Colour

I am really disappointed the way your customer care team has handled the issue. There is a manufacturing defect in the delivered product and its been more than 15 days but pepperfry team just keeps telling me that within 24 hours it will be resolved. But after every 24 hrs again 24-48 hrs are added. Its just running in a loop.
The technician visit arranged by your team also happened 15 days back where Pepperfry’s technician himself agreed that there is a defect and it should be returned. Still there is no action taken, every time I myself have to reach out to customer support who are not empowered to do anything else other than adding couple more days for resolution.
It has been going into a loop, I think thats the strategy of Pepperfry team, one day the customer herself will give up as no one has so much of time and energy.
Please check this issue on priority