Pepperfry — Money taken and product not delivered

Address:

Bangalore, Karnataka

I had ordered a Wall Lamp vide Order id 00929525 . The order was placed on 14th August and delivery was assured for 25th August . Till date there is no communication on my shipment and the company is not answering to my complaints and mails . I have asked for refund for which they are not processing . I have raised multiple complaints with their Call Center (complaint no[protected] and written mails to their customer care but still no response from them . Pls help me to get my hard earned money back .