[Resolved]  Pepperfry — My order #[protected] booked on 19th october for windcraft spinner 1200 mm brown ceiling fan

Address:	Mumbai City, Maharashtra, 400070
Website:	www.pepperfry.com

I booked the above product vide Order No.[protected] for a Brown colour Windcraft Spinner 1200 mm Ceiling Fan on 19th October, 2015. This is an online booking on the website of pepperfry. On the date of booking it was written on the ordersheet generated by pepperfry. The following was the generated bill:

YOUR ORDER #[protected]
Order Date: 19 October 2015 Mode of Payment: Online Payment
SKU(s) Item Qty Unit Price Total Price
AH1236566-S-PM8229 WindCraft Spinner 1200mm Brown Ceiling Fan
Shipped By: 26th Oct 2015, via Air Transport
Delivered By: 28th Oct 2015
1 Rs. 519 Rs. 519
Your order will be shipped to:
NARASIMHAN SRINIVASAN
Secretary to DG, Press Information Bureau, 102, A wing, Shastri Bhavan, Dr.Rajendra Prasad Road
Landmark-near Krishi Bhavan
New Delhi 110001
Delhi
IN
T: [protected]
Sub Total Rs. 519
Shipping & Handling Rs. 0
Discount (PEPDIME500) Rs. -52
Tax Rs. 7
Grand Total Rs. 474
Happy Shopping!!
Team Pepperfry

Whenever I called pepperfry customer care at their number[protected], their reply (after the date of 28th October 2015, the original date of delivery) they kept asking me for two more days or 48 hrs. with the result the product remains undelivered till now. I have taken all original papers and even while talking to pepperfry on their above number TODAY i.e. 12th November 2015, their idiotic response was that because of a holiday today (for a private company!!! very surprising), today only being Govardhan Pooja, they cannot deliver the product to me. They conveniently sidestepped their responsibility of all the working days they had till yesterday i.e. 11th Nov. 2015 - which was Deepavali day which I can accept as being a holiday and do not expect them to work on that major holiday. But what about rest of the working days. I work in Central Govt. and we have restricted holidays like today (in which staff are only free to take leave, but it is a working day like all other normal working days), but the excuse being given that they cannot deliver it today is not acceptable, for they are a private company and do not work like the Government offices. I am preparing to take pepperfry to the Consumer Grievance Redressal Forum.