Pepperfry — Neither product delivered nor refund initiated

I ordered a wardrobe from pepperfry. The delivery date was 21st October. When I didn't receive the product, I enquired about the product. I was told the product has been delayed and new delivery date is 1st Nov, 2021. When I enquired again on 1st Nov, I was told I'll get before Diwali 4th Nov 2021. When I didn't get it by 5th Nov, I initiated a refund request. I was told to wait 48 hours. After 3 days when I enquired again, I was again told to wait 48 hours. After 2 days when I enquired again, I was again told to wait 48 hours. I am fed up with the service. I intend to complain against the company and take legal action.