[Resolved] Pepperfry — no cancellation policy - fraud pepperfry

myjusty

from Beypore, Kerala

Address:	629702
Website:	www.pepperfry.com

I have ordered 2 orpat ceiling fans on the useless pepperfry website.in website they clearly said 1 day shipment. After paid the money, i got a information that i will get the fans after 2 weeks. I was literally shocked and raised a complaint to cancel the order as soon as i receive the shipment details. (Within 5 minutes of order). The next day one arrogant person called me and said that we cannot cancel the order and they will ship it as they like. These people are simply cheating us and i have decided to file a case in consumer court for cheating me.

I request everyone to stop buying from this fraud website. They will show attractive price to cheat people. I repeat, do not buy from them.

My order details
Order no:[protected], for orpat air flora 1200 mm ivory ceiling fan. The case reference number is wc[protected].

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Dec 1, 2017

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2017

Pepperfry Customer Care's response Hi Justin,

Greetings of the day.

At Pepperfry, we do not intend to upset our customers at any given moment. This maybe a one off case with such magnitudes. Having said that, we would positively work on it, so that such instances are not repeated in near future. Also we would pass on the feedback to the relevant departments, to safeguard on customer excellence parameters.

We would place a hold on the order and get it refunded, which should be done within a day or two. Post initiation, it takes 7-10 business days for the amount to hit the bank account, and it would reflect under the name of “Trendsutra Platform Services Pvt Ltd”.

We are doing this as an exception, as orders once placed cannot be cancelled. Request you to please refer to our cancellation policy guidelines.

Regards,
Team Pepperfry.com

Apr 05, 2018

Updated by myjusty Thank you Pepperfry.com for your quick response and my problem was solved.