Pepperfry — No delivery no refund on time

Address:	Bangalore, Karnataka, 560102
Website:	www.pepperfry.com

I have ordered 4 items from pepperfry on 18th October i have received 3 items (that also after chasing them) but still waiting for one item-shoe rack. After chasing them almost 2-3 weeks i decided to cancel the product and i did so on 3rd November and as per pepperfry i should have got a update/confirmation in 24 hrs but 3 days has gone and i am still waiting for any update or progress on cancellation request. Each time i will call them they will give me a different update and today on 4th November when i called them they said that they haven't got any update from there warehouse whether the product has returned to warehouse ..are you serious you are saying that the product is out somewhere but not in warehouse and as i can track it online its showing Reached @ Distribution Center on 24th October 2015. First i have to chase them because they cant deliver the product on time now again i have to chase them for refund because the product is not in warehouse. Kindly do the needful. Product details: Three Door Shoe Cabinet in Wenge Finish by Mintwud Cancellation req. no[protected] Order No.[protected] Tracking ID: 4981H3777T239U[protected]