[Resolved]  Pepperfry — No intimation of delayed delivery of products

Order 1 : Should have been delivered on 29 July
Order ID-SKU ID :[protected]FN1875689-S-PM36608
Order Date: 09 January 2022

Order 2 : should have been delivered on 1 feb
Order ID-SKU ID :[protected]FN1760549-P-WH5046
Order Date: 24 January 2022

The company has been delaying orders without any intimation. when order 1 was delayed, I called to check as I had stayed home to receive the order. Now again this has happned. I am home to receive the order and i am being told that it cannot be delivered today. these were committed date and I had requested for update in case of delayes to customer care - still no update.
I have taken leave for 2 days for delivery and still not received. I am rquesting for objects to be delivered today (as I cant say home again on the next 2 days) which is being denied or be paid for my 2 days of salary.

The lack of professionalism and commitment is annoying. And also costing me my social life as I can;t call people home due to lack of these items too.
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Mar 8, 2022
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Feb 01, 2022
Pepperfry Customer Care's response
Dear Ashma, We regret the inconvenience caused to you. We are getting this checked with our team internally and will revert to you soon.
Regards,
Team Pepperfry
Verified Support
Feb 03, 2022
Pepperfry Customer Care's response
Dear Ashma, We have assigned your case to our internal Operations team for resolution. They will do their best and will get back to you with more details on the case within 48 hours on the contact details provided by you while placing your order on Pepperfry.
Regards,
Team Pepperfry
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