Pepperfry — no product and no refund

Address:	New Delhi, Delhi, 110075
Website:	pepperfry.com

Hi
Given below are the details of my two orders both of which are having issues.

Fn1678829-s-pm25358
Shipment status: delivered
Shipped on: 6th jul 2018
Shipped by: hand delivery
Awb:[protected]

The order is of non std size and having too large gaps between the bars that any kind of mattress is falling through it hence i had initiated a return the very next day after delivery. But there has been no action from the side of pepperfry.

Fn1173294-s-pm25358
Shipment status: delivered
Shipped on: 6th jul 2018
Shipped by: hand delivery
Awb:[protected]

The order has not been delivered and it is showing delivered. I was told that a refund would be given to me but even after twenty days nothing?

I have escalated the complaint to the highest level to which an issue can be escalated in peppefry (As told by mr vipul from the customer care center who refuses to give the email id of nodal officer).

I have been running after them for my money. Please help me out in this case

Irfan khan
Take care