Pepperfry — No refund for broken mirror, order id[protected]

Pepperfry delivered a broken mirror on 24th Feb. since then I asked for either a refund or exchange. Their customer service team is the worst. I have been calling them and sending them emails since then, but they haven’t done anything. All they keep saying is we are experiencing technical issues, and now they have closed my case, without doing anything about it.

My order is[protected]