[Resolved] Pepperfry — No refund for damaged products | |
Two out of three products that I ordered were damaged and the third was damaging the wall because of the metal finish. Requested Pepperfry to take back all three items because of the poor quality. Also because I was conforming to the refund conditions outlined on their site. I had requested for refund before the second item was delivered. Took them enough time to go through all deliveries and make that a reason to not accept a return. Apparently metal products are subject to variations. Variations that can totally defy the purpose they are meant for!!! Need a full refund. Pepperfry, expected better support from your online support. Extremely bad customer experience. Was this information helpful? | |
Dec 4, 2021 Complaint marked as Resolved Pepperfry customer support has been notified about the posted complaint. Verified Support Oct 28, 2021 Pepperfry Customer Care's response Dear Lakshmi, We regret the inconvenience caused to you. Please share the order details and we will check with the team and get back to you soon.Regards, Team Pepperfry Verified Support Oct 31, 2021 Pepperfry Customer Care's response Dear Lakshmi, We are sorry to hear about your concern. Please provide your order number and we’ll check with the team and revert to you soon.Regards, Team Pepperfry | |
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