Pepperfry — No refund Pickup for Wrong Product

Address:

Pepperfry Private Limited, Pepperfry House, Next to UHDE House, Opp. Cipla R&D Centre, Surya Nagar, LBS Road, Vikhroli (West), Mumbai - 400083, Mahara

On Jan 11, 2022 I placed order#[protected] with Pepperfry for 2 products. Out of 2 products, I have received one product on 19th Jan 2022.

I found that they delivered wrong product and I submitted return request on 20th Jan 2022. I have also received an acknowledgement from [protected]@pepperfry.com stating

"Your Request for a return of Pepperfry order no:[protected] has been received. We’re on it. Allow us 12 working hours (our official working hours are from 10 AM - 7 PM) to get back to you. "

Post to that I haven't heard from them. I sent two reminders for pickup but no response received.

Now I have received 1 correct product and 1 wrong product.

Pepperfry is failing to pickup wrong product delivery & since payment has been made. It appears they are least bothered.

Very sad state of affairs.