Pepperfry — No update on refund /replacement of damaged product

I have been following up from 2+ weeks on status of replacement/return of the damaged product I received (details below), earlier I was getting failed assurance of getting connected with merchant in 24-72hrs time frame, and now they have stopped responding as well

Already rhe shipment got delayed by 4days, and now am not even getting confirmation on return/refund

ORDER ID:[protected]
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