Pepperfry — No update provided on the replacement of a furniture which was delivered in a damaged state.

It has been over a week, since I have been following up with the pepperfry team every since the order was delivered to me (6th Oct. 2023) on the status of replacement/return of the damaged product I received. The order ID is[protected]. They keep asking me to wait for 2-3 days every time I reach out to them after waiting for the said amount of days and not receiving any call back or update.

Also, they keep mentioning they will send a carpenter to fix it despite me clearing asking for a replacement of the entire furniture and not just a repair, since they delivered a damaged product to me with no proper quality checks done before delivery.

Could you please support on this issue and ask them to provide a refund if they are unable to provide a replacement?

Hoping to hear from you soon.

Thanks!