Pepperfry — Non-cooperation with customer with unilateral decision

Address:

Mumbai City, Maharashtra, 400022

I have ordered several furniture item like wardrobes, dressing table, book shelves, sofa-cum-bed sets, rocking chair etc in past two months with specific request on delivery and assembly days, which more or less complied with, by cooperation from operation teams when requested. Other hand, I found in customer service team, several members are not only indecent but also adamant not to understand and appreciate our specific problems. We are two working persons at home and on week days we are at office as my wife passed away few years back. Thus being a unique condition, I expect such online delivery business people to be more sensitive and co-operative. On my recent order of two shoe racks ( Order##[protected], though materials are delivered today after my request to change from Thursday when was scheduled. In spite confirming me on voice mail on[protected] today, following the request made by their delivery person for today's assembly, none has turned up for assembly. When I talked to Customer Service person, he squarely said, it would be done tomorrow, which I refuted and told my problem again. Now I get a sms stating tomorrow at 3 PM carpenter will come. This is the height of disregard of a customer's convenience.Unless the carpenter comes tomorrow around 6.30 pm, I will not return from office and the flat will be locked. Please take it up with their Corporate Management as they are untracable, so as to change their policy to become customer friendly and also train properly their customer service team for sensitivity and sense of co-operation.