[Resolved]  Pepperfry — Non receipt of item and non-refund of payment

Address:

B 209, GODREJ PLATINUM, Airport Road, Hebbal, Bengaluru -560024

My wife Mrs Sarah Kurien ( sarah.[protected]@gmail.com / [protected] ) had ordered a Micholtan 3-seater Sofa cum Bed at your Yelahanka, Bangalore Showroom on 5th July 2022 for delivery within 2 weeks. A sum of Rs 28297/- was paid with my SBI card for Supply, Transportation and erection of the said item
Order No ID[protected]
Ref SKU FN195 7909-S-PM3769
We had made numerous complaints regarding non receipt of the item Ref OC[protected] both by mail and by telephone calls. No body including your Mr Jospeh in the Yelahanka Showroom could give any details regarding delivery.
Finally, we took up the "non delivery" with Visa who returned our payment temporarily on 16th August 2022.
Today SBI Cards informs us that we have supposedly received delivery of this items and will charge us Rs 28297/-
Since the item was not delivered to date. we have made alternate arrangement and would request you to refund the amount.
We are Sr Citizens and are in no position to keep following up this matter.
Regards
Abraham Kurien (spouse)
[protected]@gmail.com