[Resolved] Pepperfry — Not able to get refund for Sofa returned

tanmayimahant

from Mumbai, Maharashtra

Dec 19, 2021

Address:

Vikhroli , Mumbai

Shipped By: Hand Delivery
AWB: MH[protected]
Refund in process: Rs. 18, 612.00

The sofa purchased was damaged, hence return request was placed on same day, Sofa was picked up on 15th Nov 2021 and refund initiated as per Pepperfry team's confirmation. However it has been more than a month and despite assurance on chat and from call centre I have not received refund.

No replied received on email sent to [protected]@pepperfry.com, hari.[protected]@pepperfry.com, [protected]@pepperfry.com

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Jan 19, 2022

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2021

Pepperfry Customer Care's response Dear Tanmay, We regret the inconvenience caused to you. We are getting this checked with our team internally and will revert to you soon.
Regards,
Team Pepperfry