Pepperfry — Not able to return wrong item and get the refund

Address:	India
Website:	www.pepperfry.com

I received the product which are not same with I ordered. I requested three times for the returning and refund the money. I sent pictures which are provement for that and I receive three times answer that its same and I unable to get the refund. So bad company, so agly customer service.

my contact [protected]
Elmira, West Bengal

copy of the company answer:

Dear Elmira Kethanaboina,

This communication is with reference to your Service Interaction Number PH[protected] for the following purchase on Pepperfry:

ITEM NAME Stainless Steel 24 x 24 Inches Utensil Holder By Royal Sapphire

ORDER ID[protected]

SKU KD1808848-S-PM31054

Pepperfry is a Marketplace of Furniture and Home Products and we work with thousands of small merchants and artisans across India to get you the largest variety of distinctive, high quality products at the best possible prices.

We offer a 7 Day Return Policy for products that are Damaged, have Manufacturing Defects, are Delivered Incomplete or are Incorrect i.e. not the product you had ordered. You can click here to know more about our Returns Policy.

I have reviewed the details of your service request and can confirm that the Item delivered to you is as per the Item specifications mentioned and reference images provided on the pepperfry.com Item Details page.

Therefore, I regret to inform you that we are unable to accept a return request for this purchase.

For further queries, you can call us on +[protected]from 10 AM to 7 PM, on all 7 days), write to us at [protected]@pepperfry.com or check the FAQs.

Please share your feedback on this service experience.

Regards

Afreen

Resolutions Team, Pepperfry