[Resolved]  Pepperfry — not cancelling or modifying my product

Address:3, k.c.c.. mitra street, Nibedita plaza, belgharia, Kolkata, West Bengal, 700056

I bought zoya queensize bed with storage from pepperfry on dated 2nd june 2019 at late night and called customar care on dated 4th june 2019 for details but after that I came to know that it is not full bed storage it is just a small drawer system storage, so I requested them to modify my order and do it full storage instead drawer, and I will pay the rest amount immidiately but they refused So I asked to cancel my order but they r not even cancelling it.. dont know what to do please help
Attaching pics regarding order.. please help
+2 photos
Was this information helpful?
No (0)
Yes (0)
Jul 7, 2019
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2019
Pepperfry Customer Care's response
Request has been accepted on one time exception, email sent to customer for further correspondence.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pepperfry
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1617
    Pending
    73
    Resolved
    825
    Pepperfry Phone
    +91 22 6157 6157
    Pepperfry Address
    Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
    View all Pepperfry contact information