[Resolved] Pepperfry — Not even ready for exchange of produc

Sandhya vinay

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

We ordered for a carpet and when we received we noticed that it is not Upto the mark as shown in image. When we called for returning they are not agreeing. No refund policy as mentioned on website. Also they are not even ready for exchange to a different product. The product is lying waste.

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Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2015

Pepperfry Customer Care's response We apologize for the inconvenience caused to you. Please share your order number and we will get this investigate on the priority. Regards, Team Pepperfry

Verified Support

Apr 21, 2015

Pepperfry Customer Care's response Hi Sandhya, We would request you to please share your order number as we did not get any information throught your name and we can also get it resolved at the earliest. Reagrds, Team Pepperfry

Verified Support

Apr 22, 2015

Pepperfry Customer Care's response Hi Sandhya, Please share your order number so that we can go ahead with the further investigation on the same.

Verified Support

Apr 23, 2015

Pepperfry Customer Care's response Hi Snadhya, Since there is no response from you we wil go ahead and close the complaint from our end.