[Resolved]  Pepperfry — not receiving replacement for the damaged product

I purchased a set to two chairs from pepperfry. One of the chair was found damaged during transit. I requested them to replace the damaged one. They are denying to replace it, but only take it back as return. So i requested to take both chairs in return as single chair won't be fulfilling my purpose. They are not even accepting that. Issue is unresolved since a month.
Was this information helpful?
No (0)
Yes (0)
Mar 29, 2020
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2020
Pepperfry Customer Care's response
Hello, please share the Pepperfry order details, so we can look into this issue and have this resolved at the earliest.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pepperfry
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1617
    Pending
    73
    Resolved
    825
    Pepperfry Phone
    +91 22 6157 6157
    Pepperfry Address
    Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
    View all Pepperfry contact information