[Resolved] Pepperfry — not refunding the amount after returning damaged goods

KKannan

from New Delhi, Delhi

Address:

Coimbatore, Tamil Nadu, 641006

I've ordered a multi storage with pepperfry and it got delivered a month later. My order id is as follows

Item name: multipurpose storage cabinet in wenge colour by eros
Order id:[protected]
Sku: fn1437933-s-pm7288.

However the carpenter found out that there is some damage to the parts and updated pepperfry as task failed.

The parts were left unpacked on our dinning hall for more than 2 weeks. After much struggle i made them take take it back.

Now they say they refunded the amount and gave me transaction number as[protected].

So far i haven't seen this amount rs.11600~ credited into my account. All i got is ask you bank and card company.

How would i go about getting this money back?

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Oct 29, 2019

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2019

Pepperfry Customer Care's response Dear Customer,

Please note the refund is successfully processed from our end on 28th Aug 19 and we have shared you the transaction id as well. Please refer to the email sent for complete details.

Regards,
Team pepperfry.

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Comments

kumarasamy parvathakannan

from Coimbatore, Tamil Nadu

I've spoken to the bank manager and passed on the transaction number you've provided. However he is 100 % certain that no such refund has been to my account.

I can provide the entire bank statement from Aug 28th, and every other transaction including refunds from other online stores are recorded.

If it is small amount care to even write this, but in this case I've to get the refund even it takes long legal battle.

We are officially sending your e-mail reply to the bank before taking any action.