Pepperfry — Not willing to replace the product which was preordered and their return policy was not mentioned at the time of purchase

I live out of town and pre ordered a mattress to use when I arrive home. When I checked, found that the product was much smaller in size and I reported to them immediately. They refused to replace the item stating their 7 day replacement policy. This was not highlighted nor mentioned at all when purchasing the product. Their customer support was not helpful. Also a bench that I ordered was damaged when delivered and I requested to reconsider the final amount and they offered only negligible discount on a damaged product that they sold to me. I don’t recommend pepperfry to anyone and I will not purchase from them again.